5 ph Privacy Policy — How We Collect, Use, and Protect Your Personal Data

When you register an account on 5 ph, we collect the personal details you provide during sign-up, including your full name, date of birth, email address, and mobile number. We also collect your preferred payment method details — such as your GCash number or bank account information — when you make a deposit or request a withdrawal in Philippine pesos. If you contact our support team, we keep a record of that conversation so we can follow up properly and improve our service. Any documents you submit for identity verification, such as a government-issued ID, are stored securely and used only for the purpose of confirming your eligibility to use the platform. You are always in control of what you share, but certain information is required to open and maintain a verified account. Providing incomplete or inaccurate information may limit your access to deposits, withdrawals, and other platform features. We will never ask for information that is not necessary for the operation of your account.

When you browse or use the 5 ph platform, we automatically collect certain technical data to keep the service running smoothly and securely. This includes your IP address, device type, operating system, browser version, and the pages or features you interact with during each session. We use session cookies and similar technologies to maintain your login state and remember your preferences across visits — you can manage cookie settings through your browser at any time. Betting activity data, including the markets you view, the bets you place, and the outcomes of those bets, is recorded as part of your account history and used for account management, dispute resolution, and responsible gaming monitoring. We may also collect approximate location data based on your IP address to ensure compliance with Philippine gaming regulations and to detect unusual access patterns that could indicate unauthorised use. This automatically collected data is never sold to third parties and is used solely to operate, secure, and improve the platform. Log data is retained for a limited period in line with our data retention policy and applicable Philippine law.

The personal data we collect is used to create and manage your account, process deposits and withdrawals in Philippine pesos, and deliver the sports betting and entertainment experience you signed up for. We use your contact details to send you important account notifications — such as transaction confirmations, security alerts, and updates to our terms or this privacy policy — and we will only send promotional messages if you have opted in to receive them. Your data helps us detect and prevent fraud, money laundering, and other activities that could harm you or other users of the platform. We also use aggregated, anonymised data to analyse platform performance, improve our betting markets, and develop new features that better serve Filipino players. Where required by Philippine law or by our licensing obligations, we may use your data to fulfil regulatory reporting requirements. We do not use your personal data to make fully automated decisions that have a significant legal or similarly serious effect on you without human review. Any use of your data beyond what is described here will only happen with your explicit consent or as required by law.

5 ph does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — full stop. We do share limited data with trusted service providers who help us operate the platform, such as payment processors that handle your GCash or bank transfers, identity verification partners, and cloud infrastructure providers; all of these partners are contractually bound to handle your data securely and only for the specific purpose we engage them for. In cases where Philippine law, a court order, or a regulatory authority requires us to disclose your information, we will comply with that legal obligation and, where permitted, notify you that such a request has been made. If 5 ph undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, but only under the same privacy protections described in this policy. We may share anonymised, aggregated statistics with analytics partners, but this data cannot be used to identify you individually. We will never share your data with gambling affiliates, advertising networks, or data brokers. Any third-party links that may appear on the platform lead to separate services with their own privacy policies, and we are not responsible for how those services handle your data.

As a user of 5 ph and a resident of the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 and its implementing rules. You have the right to access a copy of the personal information we hold about you, and to request corrections if any of that information is inaccurate or out of date. You may request the deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal and regulatory obligations to retain certain records. If you believe your data has been processed unlawfully, you have the right to object to that processing and to lodge a complaint with the National Privacy Commission of the Philippines. You may also withdraw consent for any processing that is based solely on your consent — for example, opting out of promotional emails — without affecting the lawfulness of processing that took place before your withdrawal. To exercise any of these rights, you can reach our support team using the contact details provided in the footer of this page. We will respond to all verified data requests within the timeframe required by applicable Philippine law.

We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the 5 ph platform is encrypted using industry-standard TLS protocols, and sensitive account data is stored in encrypted form on secured servers. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff who handle user data are trained on data protection obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our users. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with our legal obligations and within the required timeframes. While we work hard to protect your data, no internet-based service can guarantee absolute security, and you also play a role by keeping your account password strong and confidential. If you suspect any unauthorised access to your account, please contact our support team immediately so we can take prompt action.

We retain your personal data only for as long as it is necessary to fulfil the purposes described in this policy or as required by Philippine law and our regulatory obligations. Account information is kept for the duration of your active account and for a defined period after account closure, in line with anti-money laundering regulations and gaming licence requirements that mandate the retention of player records. Transaction records, including deposit and withdrawal histories, are retained for the period required by Philippine financial regulations. Data collected for identity verification purposes is retained for the period specified by our licensing authority. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request deletion of your account and data, we will process that request promptly, subject to any legal obligations that require us to retain specific records. You can find more information about our retention practices by contacting our support team.

This Privacy Policy may be updated from time to time to reflect changes in how we operate, changes in applicable Philippine law, or improvements to our data practices. When we make material changes, we will make reasonable efforts to notify registered users via email or an in-platform notification before the changes take effect. The date at the top of this page will always reflect when the policy was last revised, so you can check back here at any time. Continued use of the 5 ph platform after an update constitutes your acceptance of the revised policy. If you disagree with any changes, you should stop using the platform and contact us to discuss your options, including account closure. We encourage you to review this page periodically so you are always aware of how your data is being handled. For any questions about this policy or your data rights, the FAQ page is a good starting point, and our support team is available to help.